Integrated excellence: How we’re helping London’s primary care organisations join the dots

Disjointed, difficult journeys are never fun, whether we’re talking about travelling physically from A to B or moving between different healthcare services. Arriving at a particular clinic or follow-up service to find out that the appropriate information has not been sent on from the referrer, or that the destination does not have a full record of previous interactions and interventions, is definitely inefficient and often traumatic.

This is why delivering an integrated approach to information-sharing within and between different NHS services is at the heart of Wellbeing Software’s mission. Our solutions are designed to help disparate services have the same access to the same centralised patient record at all times. This helps clinicians to make faster and better-informed decisions, and patients to move more seamlessly between services – an increasingly significant challenge as the population ages and it becomes ever more crucial for health and social care services to be effectively joined up.

Healthcare:Connected with Wellbeing Software

This was the ethos behind a project we recently completed for the North West London Collaboration of Clinical Commissioning Groups (NWL). The group is made up of eight CCGs and over 360 GP practices, and supports over 2.3 million people across eight London boroughs. For a service on this scale, in a city with a growing population, creating a single record for each individual patient is the foundation for future efficiency, and the goal of a project called Whole Systems Integrated Care (WISC). But such centralisation and consolidation is not easy to achieve.

We were brought on board to extract patient records from the hundreds of GP practices, ensuring this took place in line with the consent that patients had already provided. The records were used to provide a complete patient history for READ coded events recorded in Primary Care Settings along with prescriptions and demographics controlled by age filters.

Take a look to learn more about how the data we have provided is being linked with other patient information to drive detailed analysis of health outcomes and greater efficiency of care across the eight boroughs.